If you purchase an Ibanez Premium model, a multi-tool is included in the purchase as documented in the booklet above. I've talked to people who bought an Ibanez Premium guitar missing this accessory till its time to tweak the instrument then it dawned on them something's omitted . If it is not included in the purchase, do ask the seller/ dealer why this is so; there must be a reason... If they offer you an alternative, it's a reasonable consolation, otherwise, you might want them to discount the purchase price a tad. That's fair isn't it?