Tuesday, November 15, 2011

Trusting labels (Incompatility issue- Part 2)

My Schecter 8-string guitars were left unplayed recently- they lacked the 8th string, due to this episode: CLICK So when I was at Davis, I was very glad to see Schecter's Decimator strings back on the shelves. The current Decimator strings are manufactured by Ernie Ball as indicated above- you can click the picture & read the fine prints. The overall package layout is also a little different. FYI, the former Decimator strings were manufactured by D'Addario. I've kept the old pack/ label for documentation purposes. It really came in handy for this presentation.

However, after looking at the contents, the above label made me uneasy... No it's not the 'Ernie Ball' label.

But that '30" taper' label. True enough, the 8th string you see here, does NOT fit into the machine head slot. The tapered bit wasn't long enough to let more string length through for winding allowance.

I find this disturbing because it says one thing on the label but something else on the product envelope inside. According to the law I have a discourse for this under 'misrepresentation'. I should be compensated because I read the label & relied on it for the transaction. So it's a breach of contractual terms since buying & selling is a contractual agreement. 

I'm the trusting consumer; I trust the manufacturer when they have their products distributed & offered on store shelves. Why? Because they are the manufacturers, they did more homework than me to eventually offer products for sale. But when such an unfortunate slip take place, there will be friction along the way, most likely, consumers will go after the sellers because they were sold a foul item- it's not the sellers' fault, really. The manufacturers should have known better than to let this happen. This is why product re-call occur.

12 comments:

YusTech said...

another grouse at ernie ball..thats strike 3..

subversion.sg said...

Nothing too personal when it comes to the brand name per se but incidences like this will sway our preferential inclinations. It's not about offering lousy quality as well but process negligence more like it.

Jo @ NoobAxe said...

Try buzzing them at their facebook?
Wonder the same thing will happen like YusTech's complaint back then.. :P

XenoZeno said...

YES I HAD IT TOO.
My 8 string schecter was brought to beez, and using the decimators, beez told me the 7th string couldn't fit in. Zzz

XenoZeno said...

I remember buzzing you at Twitter but no replies haha

subversion.sg said...

no Twits received... the Decimators SHOULD fit, because the previous version (manufactured by D'Addario), had no fitting issues. the current EB ones are problematic. the absolute oversight was the 30" taper provision- check the Schecter catalogue; which Schecter guitar sports a 30" scale length?

XenoZeno said...

Yea i bought the ones made by EB. The head of the 7th string looks cut off, couldn't fit through the tuner hole. Other than that, the other strings all went through. Manufacturing fault, Beez says. Wonder if there is any other way i can get the 7th .64". Afraid that i'll cause trouble at davis you see..

subversion.sg said...

the cut-off part has got nothing to do with the fitting issue- it's the length of the slimmer portion which allows it to be threaded through the machine head slot... if your 8-string has a locking bridge, then you can compensate by cutting off the ball end instead of the tapered end- this is the reaoson why i have no complaints with my Ibanez.

XenoZeno said...

Ya the thinner part that was supposed to go through was cut.

subversion.sg said...

oh...? doesn't matter anyway bro, cut or not, it still won't thread through the slot...

Loki said...

I saw u tweet to EB and schecter.. Did they reply?

subversion.sg said...

no replies from them yet- i don't blame them, end of year + festive season coming, it's busy, busy, busy for many manufacturers.

but for the record, these individuals/ entities are superb when it comes to Twit communication: Kiko Laureiro/ Rob Balducci/ Neil Zaza/ Seymour Duncan/ D'Addario