Wednesday, April 1, 2020

Why?


Folks, you might have recalled that I have highlighted the safety issues pertaining to the LINE 6 relay products & made it clear these were not to be sold in any way (Click HERE to refresh). It's an international re-call & not discriminatory. It concerns safety & it's the standard protocol even for other products, the more obvious ones coming from the motor vehicle sector. We read countless recall notices of cars with faulty air bag system, brakes, etc. & these were removed from the market. It entails costs, no doubt, but safety is the bigger cost considerations here. Those showing diminished understanding of such issues reflect who they really are; merciless commercial entities with disregard for human considerations by putting profit first, everything else can go to hell.

As on Tuesday, 31st March, Yamaha S'pore is still selling the LINE Relay system through its web store. I'm putting Yamaha under the microscope here because they own LINE 6 & they are the main distributor of the items. The recall exercise happened about two weeks ago. The fact that Yamaha is still selling the Relay system with no major recall announcements at their homepage, speaks a lot about them.

Personally, I do not wish to marginalize any commercial entities here because our relationship with them is largely symbiotic. You'd agree that we would have forge a special relationship with them once we become regular customers; it's simply human nature. We reciprocate others' good intentions to keep things going. We don't benefit from having negative relationships with the dealers. Bypassing them & going straight to source is an expensive ordeal for many of us. 

I would like to thank Sound Alchemy & City Music for being very responsive to the matter in hand, They are re-sellers of LINE 6 products & (ironically) react way faster than Yamaha. Please understand that I have no personal motivations to undertake this scrutiny; I'm not being paid to do so & there's a high probability of straining relationships while at it. Currently, what takes place in the music market here is  below the authority's radar. If it involves safety & consumer consequences, I would like the issues to be resolved amicably. Doing the right thing is sometimes unpopular & I don't mind losing some friends along the way - it helps me define who my real friends are.

1 comment:

Boojakki said...

Looks like this problem can be solved with a simple Firmwareupdate, so...

https://line6.com/g10recall/#english