Attitude problem

This happened yesterday at Davis GMC. It had nothing to do with me but because I was next in line, behind these first class idiots, I was terribly annoyed. I walked out.

The people you see in this pic are not locals, they are tourists. After some transactions, they were made aware of tax rebates. In this country, the seller administer the initial claim procedure by completing some documents. The buyer then proceed to the airport to finalize the claim. No cash returns would take place in the store, so if you are buying stuff here & you are not a citizen, you are now well informed.

Apparently, the woman in this pic had some misunderstanding of this procedure & her English couldn't save her good stead. The man next to her was interpreting the bulk of the communication, she was literally throwing her passport & cash on the counter top. It is universal understanding that such discourteous actions won't solve the problem in any way. In fact, it would deteriorate your character & we wouldn't want to judge you by your at-the-spur-of-the-moment actions but it's darn difficult not to. 

Is the customer always right? If you embrace this philosophy, please keep it to yourself. It's rather obvious that when a customer is right, s/he is right. If the customer is wrong then s/he is wrong- plain simple. If you are unclear of how some things are effected in this country & it entails some personal unhappiness compounded by your super bad attitude & communication breakdown, then I'd say this to you outright- this is not your country. I would love to respect others, in fact, I've been doing so because it's naturally the right thing to do- respect begets respect. You treat others well, they will reciprocate this.

My hats off to the people at Davis GMC for staying true to the human element- being nice doesn't hurt. On a separate note, I've talked to them about the matter & they've shared some very abusive episodes pertaining to customer attitude. Yes, at the business front, bitter encounters exist. Most of the time, we tend to stick the blame on certain parties but I appeal to your senses (both buyers & sellers) to keep calm & do business; everything else shouldn't get in the way.

Wishing everyone an incident-free weekend :-)